Symptom: Mediadent does not find my images!

Frequent asked questions from clients to the helpdesk.

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annvb
Power User
Posts: 11
Joined: Thu Dec 10, 2009 5:09 pm

Symptom: Mediadent does not find my images!

Post by annvb » Thu Dec 17, 2009 2:31 pm

Description:
There are several reasons why Mediadent does not find your images.

Important to understand is that Mediadent gets the information of where the images are stored from your Patient Management System.

Mediadent has to have access to the folder your images are stored.

It is possible that for some reason the connection between Mediadent and the folder is no longer available.

Solution:
Add the name of the drive instead of a drive letter.

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